Jetstar's Jessica Hawkins, arguably Australia's most awesome flight attendant. Picture: Tessa Nuku
A JETSTAR flight attendant has set a new benchmark for service after catching a train with a passenger to ensure she and her two young children got home safely.
Haley Jefferys took to Facebook to thank Jessica Hawkins in a post that has attracted more than 67,000 likes and been shared almost 4000 times.
Ms Jefferys was travelling home to the New South Wales Central Coast from Melbourne last Sunday, when the sudden evacuation of Newcastle Airport forced her flight to divert to Sydney.
Flight attendant Jessica Hawkins went above and beyond to help a mother and her children. Picture: Tessa NukuSource:Supplied
With a baby, a three-year-old and a pile of luggage in tow, Ms Jefferys said she was wondering how she would manage on the buses organised by Jetstar from Sydney to Newcastle.
“Once we landed in Sydney, I waited on the plane until everyone had gotten off as the kids had fallen asleep,” said Ms Jefferys.
“Jessica approached me and asked where I lived, and I told her the Central Coast.”
Ms Hawkins suggested she catch a train, and offered to help her get there so she could get home sooner.
“She wasn’t catching the train herself but she took some of my luggage and caught the train from the airport with me and the kids and then put us on the correct train at Central to get us home to the Central Coast,” wrote Ms Jefferys.
Newcastle Airport was closed on Sunday afternoon after a storm caused a partial roof collapse. Picture: SuppliedSource:Supplied
“She found us a seat on the train and placed our luggage with us before disembarking the train herself to find her way to her own family.”
The mother of two said Jessica had “no obligation to help us but went above and beyond”.
“I really feel that she needs to be recognised for this.”
Jetstar Group CEO Jayne Hrdlicka said crew were encouraged to “think about these situations through the eyes of the customer”.
“We’re so proud of Jessica for her extraordinary display of empathy for this family,” said Ms Hrdlicka.
Ms Hawkins said she was very glad to help Haley get home.
“Being the mother of a toddler, I know how hard travelling with children can be,” she said.
“When my son was two-weeks old, we travelled to the US to meet my partner in Seattle. I had to rely on others to help me manage it, so the least I could do was offer the same to Haley on this occasion.”
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