Shot of a businesswoman working at a laptop and wearing a headset
BRACE yourselves, an employee has dished the dirt on what it’s really like to work at an airline call centre.
From the cruel to the strange and the horrifying, it turns out that passengers say some unbelievable things. Here are some of the highlights, as told to Airlinereporter.com:
FLIGHT OF FANCY
“How long does it take to fly to Los Angeles?”
“About 12 hours.”
“OK, and how long does it take in economy?”
“About 12 hours; it’s the same aeroplane.”
“I’ll need to think it over, I’ll call back another time.”
“Yes, sir, economy and business travel take place in the same dimension.”
CATTLE-CLASS FEARS
“Another passenger wanted to book a ticket in business class with miles, but the only award seats available for his dates and destination were in economy. ‘Is it safe?’ he asked.”
HOW RUDE
“I’ve been told I have ‘the intelligence of a small child’ and called names behind my back — the callers forgot to hang up their phones before letting loose.”
AREN’T PETS ALLOWED?
“One evening, I got a call from a frantic mother. Her teenage daughter had a flight booked that night from Delhi back to home in Europe. Her daughter had been denied boarding and was now outside the airport, alone.
“As it turned out, the girl had adopted a pet rat and tried to bring it on the aeroplane ... undeclared.”
What do you mean, I can’t take this on-board?!Source:Getty Images
FROM CALM TO MELTDOWN
“One day, I spoke with a passenger for an hour trying to convince her to pay the standard rebooking fee to change her flight, about $100.
“She was almost hysterical. She was also a yoga teacher, travelling to a meditation retreat. In the quest for enlightenment, it seemed, an important element had escaped her: that of letting go of material concerns.”
JUST MEAN
“The hardest things to hear from passengers were their comments on recent crashes throughout the airline industry ... one passenger brought up ... MH370 with a colleague of mine, claiming, ‘Everybody gets what they deserve’.”
Read more strange complaints at AirlineReporter.com.
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