The woman ended up on a Cathay Pacific flight. Picture: Aero Icarus
IN LIFE there are small errors in judgment, there are bigger blunders, and then there’s this.
A woman has managed to take a flight under the wrong name, on the wrong plane, on the wrong airline. Yep, wrap your head around that for a second. So how is it even possible?
It all started when the boyfriend of Taiwan resident Ms Hong, 34, booked her a round-trip flight earlier this year to Hong Kong travelling on Hong Kong Airlines.
But when she arrived at Taiwan’s Taoyuan Airport she accidentally went to the Cathay Pacific kiosk to check in. OK, surely that’s when the error would have been realised, right? Nope.
An employee issued her a boarding pass ... that had been intended for a male passenger with the same surname.
Not a single person stopped her as she proceeded through immigration and via the ground crew to board the Cathay Pacific plane.
It was only when her boyfriend was notified by Hong Kong Airlines that she had failed to turn up for the flight that the mistake was uncovered.
A mile-high mix up. Picture: Maarten Visser
Ms Hong wasn’t happy to learn of what had happened, saying it was a very serious incident that she could have been given someone else’s boarding pass so easily.
“[The name on the air ticket] wasn’t me,” Ms Hong told the Apple Daily in Taiwan. “Even the sex [on the air ticket] was not right. This is ridiculous.”
The airlines co-ordinated for her return flight to Taiwan and Cathay Pacific offered her use of its VIP lounge for her next overseas flight.
A Cathay Pacific spokeswoman has confirmed the incident, telling the South China Morning Post: “Initial investigations indicated that there was an error in the check-in procedures.
“We take this matter seriously and are in the process of securing more information from the relevant teams and reviewing the check-in procedures on that day to ensure that similar incidents will not happen again.”
A spokeswoman for Hong Kong Airlines also confirmed that the woman had not travelled on her scheduled flight from Taipei to Hong Kong.
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