BT's broadband network has crashed across the UK.
The communications firm confirmed that its website and customer service platforms were also affected by the glitch, which it was yet to explain.
After social media users reported problems, BT released a statement via Twitter that said: "Sorry if your are [sic] experiencing network problems. Engineers are on site now. We will keep you updated."
A spokesman later said: "It is true that we are down at the moment.
"We are aware of the problems and are working on them as fast as we can."
Customers took to Twitter to relay their experiences from about 2.30 this afternoon.
One, Keith Pestell, tweeted: "BT internet down, support lines down and website down. I did get through to India and the lady said: It's working here... really?".
Another, Char X, said: "What's happened with #BT? Internet down, help numbers not working and every page leads me to an error on the website!!!"
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